Return Policy
Furniture Cancellation Policy
This policy outlines the procedures for order cancellations at Midinmod.
Order Cancellation:
Customers may cancel an order at any time prior to its shipment.
Cancellation Fee:
A 5% cancellation fee will be applied to all cancelled orders. This fee covers:
- Credit Card Processing Fees:5% - 3% of the order total, which are non-refundable fees charged by credit card processors.
- Administrative Costs: This includes time spent on order processing, including obtaining shipping quotes, preparing the order for shipment (e.g., pulling and labeling items), booking freight with LTL carriers, and arranging product pickup.
Refund Processing:
Once the cancellation request is received and processed, the remaining order amount (after deducting the 5% cancellation fee) will be refunded to the original payment method within 3-5 business days.
Exceptions:
- Orders Already Shipped: Once an order has shipped, it cannot be cancelled.
- Custom Orders: Custom orders cannot be cancelled.
Contact Us:
To cancel an order, please contact us within [Number] days of placing the order. You can reach us by:
Phone: 1-866-508-4303
Email: support@midinmod.com]
Returns
If you purchase through Facebook, afterpay, or shop-pay and change your mind, the processing fee will be 7.5%, as we pay an increased transaction fee for this service. As a small business, we cannot afford to pay $25–$125 every time a customer changes their mind about a purchase. We appreciate your understanding.
Freight Orders
Freight orders that customers wish to return must be returned via freight, and it is the customer's responsibility to pay return freight charges. This supersedes our local return policy. All items returned must be in the original packaging and be in NEW & UNUSED condition. There is a 48 hour window for returns where the item is not defective.
Shop Pay Installments
When using Shop Pay installments: if you initiate a refund on a "Pay in 4" transaction, we will not return 7.5% of your purchase price. This fee covers the cost we incur to offer this option and is non-refundable. All "Pay in 4" refunds will have a 7.5% deduction from the return amount.
Local Delivery Charges
Local orders - Houston and the surrounding area:If you decide to cancel an order and it has already been loaded with our 3rd-party delivery company, or if the order is en route, please be aware that you will be charged a $99 delivery fee, even if you qualified for free delivery. This fee will be deducted from your refund. If you confirm delivery and are then unavailable for delivery when the truck is en route, you will need to pay a delivery fee, as we are charged for every delivery loaded, regardless of delivery status. The fee for a re-delivery is 115$
Non-Defective Returns
Any items that a customer wishes to return that are not defective will incur a 20% restocking fee, in addition to the 5% cancellation fee. We cannot sell these items as new after they have been issued to a customer. It is the customer's responsibility to inspect all purchases upon receipt. If the item is returned within 7 days and in like-new condition, we will issue an 75% refund to the original payment method on file. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. This applies to non-defective items. The customer must return items to the warehouse; we will not cover the cost of return shipping for non-defective items. Items in used condition (e.g., pet hair, stains, abuse) will not be accepted. Items must be in like-new condition. If damaged, soiled, or visibly used, the item will be deemed non-returnable. In this case we will not issue a refund and we will not ship the product back to the customer unless the customer pays for shipping freight (ltl).
Upon arrival at our warehouse, the product will be inspected within 48 hours, and the appropriate refund will be issued. Please note that shipping charges are non-refundable. Mattresses are not returnable unless structurally defective, and proof of the defect (with a photo) must be sent to support within 12 hours of delivery. Due to COVID-19, comfort-related returns on mattresses are not allowed to prevent possible virus transmission. Floor models are final sale and cannot be returned or refunded.
If you order through SNAP and wish to return an item, you must pay the restocking and credit card processing fees in order to do so. This amount will be invoiced to you. Once paid, a refund for the returned item will be initiated through SNAP.
Defective Items
Items that are defective in their construction will be accepted as returns for 30 days. Items must not show signs of abuse or misuse. After this period, we will use our best judgment to determine how to proceed with any constructive issues that need to be remedied. Please be aware that we photograph and video record the shipping process - this is because of a small few who compromised the integrity of the furniture in order to return it. We will submit these photographs and video in the event of a chargeback where furniture integrity is questioned.
Custom Orders
Custom orders of rugs are subject to a restocking fee after the original packaging is opened.
We do not accept any returns after 1 month of usage (for damaged products, no matter if it is a customer or manufacturer issue).
Exchanges
We are happy to exchange an item if your order has not already shipped. Exchanges for shipped products are not allowed.
Damaged Items
In the unlikely event that you receive a product that has been damaged in transit or is defective, we are happy to provide a prompt replacement, or in some cases, a repair (e.g., broken couch leg, missing button, etc.).
If you notice that the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If the item is readily available, we will send out a replacement within 5 business days.
If you notice damage after delivery, please take a few photos and send them to support@midinmod.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution.
Out-of-Area Shipments
Please understand that while we strive to ship your items as expediently as possible, there are often variables beyond our control when shipping outside our normal shipping areas. We greatly appreciate your patience when these issues arise.
Remote Area Charge:
In some cases the freight companies charge a 99$ fee if you live in what they consider a remote area - an area that is not within reasonable distance from one of their HUBS. If we are charged a remote area fee - we will send you an invoice for this fee - we pay for the outbound shipping of all items, but we do not pay remote area fees - we will make you aware if this fee arises and will invoice you for payment prior to shipping.
Super Sale Campaign & Warehouse Sales
Due to very high shipment costs for furniture products, MidinMod has a no returns or exchanges policy for special campaigns (e.g., Super Sale, Outlet, Black Friday, warehouse sales, in-store clearance, etc.). All sales are final, and refunds are not given for any reason on products included in special campaign sales. This includes any “give me a discount” items. Specifically, all closeout items from our outlet center, warehouse sales, floor models from the Westheimer showroom are non-refundable. You must physically inspect these items prior to purchase as these sales are final.
Note: This policy is subject to change without prior notice. Please refer to this page for the most up-to-date version.