Return Policy
Refund Policy
Furniture Cancellation Policy
This policy outlines the procedures for order cancellations at Midinmod.
Order Cancellation:
Customers may cancel an order at any time prior to its shipment unless the product is a
Ashley, Coaster, Furniture of America, or Manhattan Comfort product. When those
products are ordered we must cancel the order the same day otherwise the purchase is
binding. We cannot return them, so please be mindful of this. We always want to be pro-
customer but we cannot accept “change of mind” cancellations on these products.
All attempts to chargeback will be challenged due to our policy being clear about
your ability to cancel orders on these products. Effective 12/1/2025 We will treat all SNAP
purchases as final sales; no refunds will be allowed for any reason.
If a customer seeks to return any item after having received it, the cost, our cost, for
shipping will be taken out of the refund, as well as credit card fees, and if opened –
restocking fees .
Thus, local orders(Houston and any area within 70 miles of our warehouse)
that were delivered will have 115$ taken from any refund. Local orders may return
merchandise to the warehouse - if you choose to have the item picked up - you will be
responsible for both shipping charges - the one for bringing items to you and the one for
picking them up and returning to the warehouse (total 230$). This does not apply to
Ashley/Coaster/Furniture of America/Manhattan Comfort products as these items are final
sale products.
If the order is a LTL (delivered by shipping company) order through fed
ex/UPS/Metropolitan/Pilot, we will deduct the amount we paid to ship as well as the
return shipping. The average cost of shipping a 3 seater sofa is 250-300$. A sectional can
be as much as 5-700$ to ship one way – gas surcharges are currently at an all time high.
We will provide you with a copy of the invoice we paid to ship you the merchandise. There
are no exceptions to this rule. It will not be negotiated.
Returns will include the following charges:
5% cancellation
Outbound and return shipping cost – usually 50% or more of the price paid for the merchandise – shipping is a real cost and is expensive
If open – 20% restock fee
All product listings have pictures, descriptions, and measurements. Please utilize these
when making your selections.
CPS warranties purchased through Midinmod are non-refundable. They are a binding
purchase through a third-party retailer, and we cannot refund them under any
circumstances.
Cancellation Fee:
A 5% cancellation fee will be applied to all cancelled orders. This fee covers:
• Credit Card Processing Fees: 2% - 4.8% of the order total, which are non-
refundable fees charged by credit card processors.
• Administrative Costs: This includes time spent on order processing, including
obtaining shipping quotes, preparing the order for shipment (e.g., pulling and
labeling items), booking freight with LTL carriers, and arranging product pickup.
Refund Processing:
Once the cancellation request, for any unshipped order, for non-Ashley & Coaster
items, is received and processed, the remaining order amount (after deducting the
5% cancellation fee) will be refunded to the original payment method within 3-5
business days – please read entire policy as the amount refunded is based off
multiple factors.
Exceptions:
• Orders Already Shipped: Once an order has shipped, it cannot be cancelled.
• Custom Orders: Custom orders cannot be cancelled.
Contact Us:
To cancel an order, please contact us within 1 day of placing it. If your purchase includes a
3rd party product and it has already been ordered we cannot cancel the order and therefore
we do not accept cancellations – this pertains to Ashley, Coaster, Manhattan Comfort, and
Furniture of America products.
You can reach us by:
Phone: 1-866-508-4303
Email: support@midinmod.com]
Returns
If you purchase through Facebook, afterpay, or shop-pay and change your mind, the
processing fee will be 7.5%, as we pay an increased transaction fee for this service. As
a small business, we cannot afford to pay $25–$125 every time a customer changes
their mind about a purchase. We appreciate your understanding.
Any products purchased via our 3rd party partner Giga, are not available to be
returned. If you have questions as to what items are Giga items please reach out to
customer support.
Freight Orders
Freight orders that customers wish to return must be returned via freight, and it is the
customer's responsibility to pay outbound and return freight charges. This supersedes our
Local return policy. All items returned must be in the original packaging and be in NEW &
UNUSED condition. There is a 48-hour window for returns where the item is not
defective. No returns are allowed for Ashley, Furniture of America, Manhattan Comfort
and Coaster products. If your purchase is sent back to us by freight and is damaged in the
process– damages will be taken out of your return. You can seek reimbursement of those
damages through the freight company. We do not accept
Returns of Ashley/Coaster/Manhattan Comfort/Furniture of America products.
Shop Pay Installments
When using Shop Pay installments: if you initiate a refund on a "Pay in 4" transaction,
we will not return 7.5% of your purchase price. This fee covers the cost we incur to
offer this option and is non-refundable. All "Pay in 4" refunds will have a 7.5%
deduction from the return amount. This fee replaces the 5% cancellation fee, but it
does not affect any other aspects of the return policy described above.
Local Delivery Charges
Local orders - Houston and the surrounding area: If you decide to cancel an order and
it has already been loaded with our 3rd-party delivery company, or if the order is in
route, please be aware that you will be charged a $115 delivery fee, even if you
qualified for free delivery. This fee will be deducted from your refund. If you confirm
delivery and are then unavailable for delivery when the truck is on route, you will need
to pay a delivery fee, as we are charged for every delivery loaded, regardless of
delivery status. The fee for a re-delivery is 115$
Non-Defective Returns
Any items that a customer wishes to return that are not defective will incur a 20%
restocking fee, in addition to the 5% cancellation fee. We cannot sell these items as
new after they have been issued to a customer. It is the customer's responsibility to
inspect all purchases upon receipt. If the item is returned within 7 days and in like-
new condition, we will issue an 75% refund to the original payment method on file.
Depending on your card issuer’s policies, it may take up to 5 business days after we
issue your refund for the credit to appear. This applies to non-defective items. The
customer must return items to the warehouse; we will not cover the cost of return
shipping for non-defective items. Items in used condition (e.g., pet hair, stains, abuse)
will not be accepted. Items must be in like-new condition. If damaged, soiled, or
visibly used, the item will be deemed non-returnable. In this case, we will not issue a
refund, and we will not ship the product back to the customer unless the customer
pays for shipping freight (ltl). If the return requires shipping by freight company – the
customer will be responsible for all shipping fees in addition to re-stock and
cancellation fees.
Upon arrival at our warehouse, the product will be inspected within 48 hours, and the
appropriate refund will be issued. Please note that shipping charges are non-
refundable.
Mattresses are not returnable unless structurally defective, and proof of
the defect (with a photo) must be sent to support within 12 hours of delivery.
Mattresses are not re-sellable after use and are therefore not viable for return.
Returns of mattresses will not be accepted or considered.
Defective Items
Items that are defective in their construction will be accepted as returns for 30 days.
Items must not show signs of abuse or misuse. After this period, we will use our best
judgment to determine how to proceed with any constructive issues that need to be
remedied. Please be aware that we photograph and video record the shipping process
- this is because of a small few who compromised the integrity of the furniture in order
to return it. We will submit these photographs and videos in the event of a chargeback
where furniture integrity is questioned.
Custom Orders
Custom orders of rugs are subject to a restocking fee after the original packaging is
opened.
We do not accept any returns after 1 month of usage (for damaged products, no
matter if it is a customer or manufacturer issue).
Exchanges
We are happy to exchange an item if your order has not already shipped – Ashley and
Coaster, Manhattan Comfort, and Furniture of Amreica items may not be exchanged once
we have ordered them. Exchanges for shipped products are not allowed.
Damaged Items
In the unlikely event that you receive a product that has been damaged in transit or is
defective, we are happy to provide a prompt replacement, or in some cases, a repair
(e.g., broken couch leg, missing button, etc.).
If you notice that the packaging or item is damaged upon delivery, please refuse the
item from the shipping company and contact us. If the item is readily available, we will
send out a replacement within 5 business days.
If you notice damage after delivery, please take a few photos and send them to
support@midinmod.com within 24 hours of delivery. Our team will assess the damage
and work with you to find a solution.
Out-of-Area Shipments
Please understand that while we strive to ship your items as expediently as possible,
there are often variables beyond our control when shipping outside our normal
shipping areas. We appreciate your patience when these issues arise. We are shipping
items that at times are very large and weigh hundreds of pounds – freight shipping is not
like the shipping you receive from Amazon prime. It takes 2-5 days for the shipper to
pickup, the order is shipped to the HUB closest to your city and once it arrives they will call
or email you to set your delivery date – we can not expedite this process. If you live in a
remote area it can take longer to receive your delivery as the shipping company may only
go to those areas every 1-2 weeks.
Remote Area Charge:
In some cases, the freight companies charge a fee if you live in what they consider a
remote area - an area that is not within reasonable distance from one of their HUBS. If
we are charged a remote area fee - we will send you an invoice for this fee - we pay for
the outbound shipping of all items, but we do not pay remote area fees - we will make
you aware if this fee arises and will invoice you for payment prior to shipping.
Super Sale Campaign & Warehouse Sales
Due to exceedingly high shipment costs for furniture products, MidinMod has no
returns or exchanges policy for special campaigns (e.g., Super Sale, Outlet, Black
Friday, warehouse sales, in-store clearance, etc.). All sales are final, and refunds are
not given for any reason on products included in special campaign sales. This
includes any “give me a discount” items. Specifically, all closeout items from our
outlet center, warehouse sales, and floor models from the Westheimer showroom are
non-refundable. You must physically inspect these items prior to purchase as these
sales are final.
Note: This policy is subject to change without prior notice. Please refer to this page for
the most up-to-date version.
Effective 12/1/2025 We will treat all SNAP purchases as final sales; no refunds will be
allowed for any reason.