Return Policy
Refund Policy
Furniture Cancellation Policy
This policy outlines the procedures for order cancellations at Midinmod.
Order Cancellation:
Customers may cancel an order at any time prior to its shipment.
If a customer seeks to return any item after having received it, the cost, our cost, for
shipping will be taken out of the refund. Thus, local orders that were delivered will
have 115$ taken from any refund. Local orders may return merchandise to the
warehouse - if you choose to have the item picked up - you will be responsible for both
shipping charges - the one for bringing items to you and the one for picking them up
and returning to the warehouse (total 230$).
If the order is a LTL (delivered by shipping company) order through fed
ex/UPS/Metropolitan/Pilot, we will deduct the amount we paid to ship as well as the
return shipping. The average cost of shipping a sofa is 250-300$. We will provide you
with a copy of the invoice we paid to ship you the merchandise. There are no
exceptions to this rule. It will not be negotiated.
CPS warranties purchased through Midinmod are non-refundable. They are a binding
purchase through a third-party retailer, and we cannot refund them under any
circumstances.
Cancellation Fee:
A 5% cancellation fee will be applied to all cancelled orders. This fee covers:
• Credit Card Processing Fees: 5% - 3% of the order total, which are non-
refundable fees charged by credit card processors.
• Administrative Costs: This includes time spent on order processing, including
obtaining shipping quotes, preparing the order for shipment (e.g., pulling and
labeling items), booking freight with LTL carriers, and arranging product pickup.
Refund Processing:
Once the cancellation request, for any unshipped order, for non-Ashley & Coaster
items, is received and processed, the remaining order amount (after deducting the
5% cancellation fee) will be refunded to the original payment method within 3-5
business days – please read entire policy as the amount refunded is based off
multiple factors.
Exceptions:
• Orders Already Shipped: Once an order has shipped, it cannot be cancelled.
• Custom Orders: Custom orders cannot be cancelled.
Contact Us:
To cancel an order, please contact us within 1 day of placing it. You can reach us by:
Phone: 1-866-508-4303
Email: support@midinmod.com]
Returns
If you purchase through Facebook, afterpay, or shop-pay and change your mind, the
processing fee will be 7.5%, as we pay an increased transaction fee for this service. As
a small business, we cannot afford to pay $25–$125 every time a customer changes
their mind about a purchase. We appreciate your understanding.
Any products purchased via our 3rd party partner Giga, are not available to be
returned. If you have questions as to what items are Giga items please reach out to
customer support.
We carry Ashley and Coaster products along with the items in our custom lines. If you
order an Ashley item or a Coaster Item and decide to cancel before shipping, you will
incur a 5% cancellation fee and a 20% restocking fee. This is because we order the
products from those vendors and once we order they cannot be cancelled. Thus, we
then take your cancelled item into our inventory with no guarantee of being able to re-
sell it. Most cancelled orders are re-sold at our warehouse sale at very steep
discounts in the 60-80% range.
Freight Orders
Freight orders that customers wish to return must be returned via freight, and it is the
customer's responsibility to pay return freight charges. This supersedes our local
return policy. All items returned must be in the original packaging and be in NEW &
UNUSED condition. There is a 48-hour window for returns where the item is not
defective. If your purchase is sent back to us by freight and is damaged in the process
– damages will be taken out of your return. You can seek reimbursement of those
damages through the freight company.
Shop Pay Installments
When using Shop Pay installments: if you initiate a refund on a "Pay in 4" transaction,
we will not return 7.5% of your purchase price. This fee covers the cost we incur to
offer this option and is non-refundable. All "Pay in 4" refunds will have a 7.5%
deduction from the return amount. This fee replaces the 5% cancellation fee, but it
does not affect any other aspects of the return policy described above.
Local Delivery Charges
Local orders - Houston and the surrounding area: If you decide to cancel an order and
it has already been loaded with our 3rd-party delivery company, or if the order is in
route, please be aware that you will be charged a $115 delivery fee, even if you
qualified for free delivery. This fee will be deducted from your refund. If you confirm
delivery and are then unavailable for delivery when the truck is on route, you will need
to pay a delivery fee, as we are charged for every delivery loaded, regardless of
delivery status. The fee for a re-delivery is 115$
Non-Defective Returns
Any items that a customer wishes to return that are not defective will incur a 20%
restocking fee, in addition to the 5% cancellation fee. We cannot sell these items as
new after they have been issued to a customer. It is the customer's responsibility to
inspect all purchases upon receipt. If the item is returned within 7 days and in like-
new condition, we will issue an 75% refund to the original payment method on file.
Depending on your card issuer’s policies, it may take up to 5 business days after we
issue your refund for the credit to appear. This applies to non-defective items. The
customer must return items to the warehouse; we will not cover the cost of return
shipping for non-defective items. Items in used condition (e.g., pet hair, stains, abuse)
will not be accepted. Items must be in like-new condition. If damaged, soiled, or
visibly used, the item will be deemed non-returnable. In this case, we will not issue a
refund, and we will not ship the product back to the customer unless the customer
pays for shipping freight (ltl). If the return requires shipping by freight company – the
customer will be responsible for all shipping fees in addition to re-stock and
cancellation fees.
Upon arrival at our warehouse, the product will be inspected within 48 hours, and the
appropriate refund will be issued. Please note that shipping charges are non-
refundable. Mattresses are not returnable unless structurally defective, and proof of
the defect (with a photo) must be sent to support within 12 hours of delivery.
Mattresses are not re-sellable after use and are therefore not viable for return.
Returns will not be accepted or considered.
If you order through SNAP and wish to return an item, you must pay the restocking and
credit card processing fees to do so. This amount will be invoiced to you. Once paid, a
refund for the returned item will be initiated through SNAP.
Defective Items
Items that are defective in their construction will be accepted as returns for 30 days.
Items must not show signs of abuse or misuse. After this period, we will use our best
judgment to determine how to proceed with any constructive issues that need to be
remedied. Please be aware that we photograph and video record the shipping process
- this is because of a small few who compromised the integrity of the furniture in order
to return it. We will submit these photographs and videos in the event of a chargeback
where furniture integrity is questioned.
Custom Orders
Custom orders of rugs are subject to a restocking fee after the original packaging is
opened.
We do not accept any returns after 1 month of usage (for damaged products, no
matter if it is a customer or manufacturer issue).
Exchanges
We are happy to exchange an item if your order has not already shipped – Ashley and
Coaster items may not be exchanged once we have ordered them. Exchanges for
shipped products are not allowed.
Damaged Items
In the unlikely event that you receive a product that has been damaged in transit or is
defective, we are happy to provide a prompt replacement, or in some cases, a repair
(e.g., broken couch leg, missing button, etc.).
If you notice that the packaging or item is damaged upon delivery, please refuse the
item from the shipping company and contact us. If the item is readily available, we will
send out a replacement within 5 business days.
If you notice damage after delivery, please take a few photos and send them to
support@midinmod.com within 24 hours of delivery. Our team will assess the damage
and work with you to find a solution.
Out-of-Area Shipments
Please understand that while we strive to ship your items as expediently as possible,
there are often variables beyond our control when shipping outside our normal
shipping areas. We appreciate your patience when these issues arise.
Remote Area Charge:
In some cases, the freight companies charge a fee if you live in what they consider a
remote area - an area that is not within reasonable distance from one of their HUBS. If
we are charged a remote area fee - we will send you an invoice for this fee - we pay for
the outbound shipping of all items, but we do not pay remote area fees - we will make
you aware if this fee arises and will invoice you for payment prior to shipping.
Super Sale Campaign & Warehouse Sales
Due to exceedingly high shipment costs for furniture products, MidinMod has no
returns or exchanges policy for special campaigns (e.g., Super Sale, Outlet, Black
Friday, warehouse sales, in-store clearance, etc.). All sales are final, and refunds are
not given for any reason on products included in special campaign sales. This
includes any “give me a discount” items. Specifically, all closeout items from our
outlet center, warehouse sales, and floor models from the Westheimer showroom are
non-refundable. You must physically inspect these items prior to purchase as these
sales are final.
Note: This policy is subject to change without prior notice. Please refer to this page for
the most up-to-date version.
Effective 12/1/2025 We will treat all SNAP purchases as final sales; no refunds will be
allowed for any reason.