Return Policy
We want your experience with MidinMod to be nothing short of the best. Please read our return policy in its entirety.
Returns
Any item returned, even if it was never received, that was paid for with a debit, credit, or prepaid card will incur a 2.5% credit card processing fee. We pay 2.5% to 3.0% of the cost of any item purchased to the credit card processor. When you return an item, this fee is not refunded to us. For example, if you buy a couch for $1,000.00, the processing fee would be $25.00, and you would receive a refund of $975.00. This is not a punitive charge.
If you purchase through Facebook, afterpay, or shop-pay and change your mind, the processing fee will be 5%, as we pay an increased transaction fee for this service. As a small business, we cannot afford to pay $25–$125 every time a customer changes their mind about a purchase. We appreciate your understanding.
Freight Orders
Freight orders that customers wish to return must be returned via freight, and it is the customer's responsibility to pay return freight charges. This supersedes our local return policy.
Shop Pay Installments
When using Shop Pay installments: if you initiate a refund on a "Pay in 4" transaction, we will not return 5% of your purchase price. This fee covers the cost we incur to offer this option and is non-refundable. All "Pay in 4" refunds will have a 5% deduction from the return amount.
Local Delivery Charges
Local Delivery charges are non-refundable. Labor is expended in relation to delivery by store salespeople, dispatchers, and order pickers. If you cancel your order, delivery charges will not be refunded.
Non-Defective Returns
Any items that a customer wishes to return that are not defective will incur a 20% restocking fee. We cannot sell these items as new after they have been issued to a customer. It is the customer's responsibility to inspect all purchases upon receipt. If the item is returned within 7 days and in like-new condition, we will issue an 80% refund to the original payment method on file. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. This applies to non-defective items. The customer must return items to the warehouse; we will not cover the cost of return shipping for non-defective items. Items in used condition (e.g., pet hair, stains, abuse) will not be accepted. Items must be in like-new condition. If damaged, soiled, or visibly used, the item will be deemed non-returnable.
Upon arrival at our warehouse, the product will be inspected within 48 hours, and the appropriate refund will be issued. Please note that shipping charges are non-refundable. Mattresses are not returnable unless structurally defective, and proof of the defect (with a photo) must be sent to support within 12 hours of delivery. Due to COVID-19, comfort-related returns on mattresses are not allowed to prevent possible virus transmission. Floor models are final sale and cannot be returned or refunded.
If you decide to cancel an order and it has already been loaded with our 3rd-party delivery company, or if the order is en route, please be aware that you will be charged a $99 delivery fee, even if you qualified for free delivery. This fee will be deducted from your refund. If you confirm delivery and are then unavailable for delivery when the truck is en route, you will need to pay a second delivery fee, as we are charged for every delivery loaded, regardless of delivery status.
If you order through SNAP and wish to return an item, you must pay the restocking and credit card processing fees in order to do so. This amount will be invoiced to you. Once paid, a refund for the returned item will be initiated through SNAP.
Defective Items
Items that are defective in their construction will be accepted as returns for 30 days. Items must not show signs of abuse or misuse. After this period, we will use our best judgment to determine how to proceed with any constructive issues that need to be remedied.
Custom Orders
Custom orders of rugs are subject to a restocking fee after the original packaging is opened.
We do not accept any returns after 1 month of usage (or for damaged products due to excessive use). However, we do offer free repairs for products unless evidence of abuse or misuse is present. Please note that it is the customer’s responsibility to return the product to the warehouse for repair, and once repaired, it is the customer’s responsibility to pick it up. Additionally, if items are purchased and the customer fails to pick them up, and then requests a refund, if held at warehouse for 30 or more days, a 10% warehousing fee will apply, along with the credit card processing fee. These amounts will be deducted at the time of the refund.
Exchanges
We are happy to exchange an item if your order has not already shipped. Exchanges for shipped products are not allowed and will fall under our 7-day return policy.
Damaged Items
In the unlikely event that you receive a product that has been damaged in transit or is defective, we are happy to provide a prompt replacement, or in some cases, a repair (e.g., broken couch leg, missing button, etc.).
If you notice that the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If the item is readily available, we will send out a replacement within 5 business days.
If you notice damage after delivery, please take a few photos and send them to support@midinmod.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution.
Out-of-Area Shipments
Please understand that while we strive to ship your items as expediently as possible, there are often variables beyond our control when shipping outside our normal shipping areas. We greatly appreciate your patience when these issues arise.
Super Sale Campaign & Warehouse Sales
Due to very high shipment costs for furniture products, MidinMod has a no returns or exchanges policy for special campaigns (e.g., Super Sale, Outlet, Black Friday, warehouse sales, in-store clearance, etc.). All sales are final, and refunds are not given for any reason on products included in special campaign sales. This includes any “give me a discount” items. Specifically, all closeout items from our outlet center are non-refundable.