We use zone-based shipping costs to ensure fair and accurate pricing based on your delivery location and the type of delivery service selected. 

Processing Time**: Orders are typically processed within 1-2 business days. 

Transit Time**: Standard shipping usually takes 7-15 business days after processing, depending on your location.

Threshold Delivery: Threshold delivery includes bringing your furniture to the first dry area of your home (e.g., inside your front door or garage). This service does not include assembly or unpacking of the items.

White Glove Delivery Service: For an additional fee, we offer White Glove Delivery, which includes: 

- In-home delivery to the room of your choice 

- Full assembly of your furniture 

- Removal of all packaging materials 

-If any Furniture items are returned, shipping cost, if not damaged, is the sole responsibility of the customer after an item has been shipped.

***If your shipping location is considered a "remote location" by either Metropolitan or Pilot shipping companies you will be required to pay the 100.00$ remote shipping fee. We will pay all other aspects of the delivery charge but we will contact you before shipping to invoice you for this charge. Also if you are in a "remote location" determined by our shipping companies, this can lead to longer delivery times because they do not go to these cities or locations as often. The delivery companies dictate what locations are "remote" based off of the locations of their delivery hubs. We will only charge this "remote fee" if they charge us for it. Refusal to pay this fee when invoiced gives us the right to cancel your order and dudect credit card processing fee of 2.5%.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment and view the estimated delivery date.

We currently ship to all locations within the contiguous United States. At this time, we do not offer shipping to Alaska, Hawaii, or international locations.

- Delivery Appointments**: Our delivery team will contact you to schedule a convenient delivery time. 

- Signature Required**: For security reasons, a signature may be required upon delivery. 

You have 10 days from the date of delivery to return your item(s). 

To qualify for a return, your item must be: 

- In its original condition 

- Free from damage, stains, or signs of use 

- Returned in its original packaging 

1. **Initiate a Return**: Contact our customer service team at support@midinmod.com or call us at [phone number] to start a return. Please provide your order number and the reason for the return.
2. **Receive Return Instructions**: We will provide detailed return instructions and a prepaid return shipping label via email.
3. **Pack and Ship**: Carefully pack your item in its original packaging and affix the return shipping label. Drop off the package at your nearest shipping carrier location or schedule a pickup.

After we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that original shipping charges are non-refundable. 

If your item arrives damaged or defective, please contact us immediately at support@midinmod.com or call us at +18665084303. We will arrange for a replacement or provide a full refund at no additional cost to you. 

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.