Prior to shipping your item, we open every item and visually inspect the item to ensure that every item you have purchased meets our quality expectations. Every box, bag or pouch will have a QA sticker showing that it has been inspected. We want to exceed your expectations with every piece you purchase from us.
We generally, ship your items with 3-5 business days in the local market weather permitting. We go to Austin, DFW, San Antonio and the surrounding areas one or more times every 7-28 days depending on order volume. Delivery fees are non-refundable. All deliveries include professional white glove assembly. If you initiate a refund, under no circumstances will you be refunded for delivery.
We will email you a confirmation of delivery the day before we deliver: we do not have a window prior to the creation of this email as we are continually adjusting the routes based on the orders we receive. The price of delivery for local deliveries is 115.00$. The price for delivery for San Antonio, Austin, and DFW is now 149.00 due to the increase in Diesel prices.
If you are notified of delivery and are unable to accept the delivery on the day scheduled - you will be charged a 115.00$ re-delivery fee. We are charged when delivery is put on 3rd party carriers truck at 3 pm the day before actual delivery.
Delivery of Austin/DFW/San Antonio orders: Delivery to Austin, San Antonio, and DFW is 149.00. These deliveries take place every 7-28 days. If you are unavailable for the delivery it will take place with the next set of deliveries we send(7-28 days later).
If you live in an area where we, and our 3rd party delivery services do not service. We will provide you with a few freight companies names and phone numbers to contact if you are interested in deliveries to these markets. Deliveries to El Paso, Amarillo, Lubbock, and other areas west and north and south of DFW and San Antonio will fall into this category. We will upon payment and being supplied a bill of lading ship your goods within a window of 7-28 days from time of order.
OUT OF STATE SHIPPING - NOW AVAILABLE
Please note that we DO provide freight shipping service for guests who live outside of the State of Texas. Please contact firstname.lastname@example.org or email@example.com or firstname.lastname@example.org and they will provide you with the most cost efficient freight shipping to your area as well as send you an invoice for any products that you would like to purchase. The freight rates vary depending of size and weight and number of items purchased. This is not a guarantee that we can ship all items to all locations, we will, however, do our best to accommodate all guests trying to purchase our furniture. If you are purchasing from a state other than Texas, and taking delivery outside of Texas: you will not to have to pay sales tax, you can then use that towards your freight charges making it even cheaper to order from afar.
Please note that all custom orders take 8 to 12 weeks from the time of purchase. You will be notified the day the item reaches our warehouse and we will then deliver your custom made pieces within 2-3 business days.
All rugs/carpets are final sale - we are not able to accept rugs as a returned item. Please inspect your rugs at the time of delivery - if you sign for them, they will be yours to keep, and they willl not be eligible for return.
No Rush Delivery
Not ready for your new items? No need to stress. We also offer a no rush delivery option. We can hold onto your items until you’re ready — just contact us and we will schedule your delivery for the time frame that works best for you.
We also currently do not ship to P.O. boxes, APO or FPO addresses. We also do not ship to storage facilities.